Global Travel Finders is an independent boutique agency offering expert Travel Concierge services and high-end travel products to luxury personal and business travellers. 

We specialise in designing experiential, multi-destination and group travel experiences, through personalised itinerary planning to exotic destinations around the world.

From luxury transport to the finest hotels, resorts, private islands, city escapes, retreats and beach breaks we aim to exceed your expectations, provide unforgettable experiences, and create memories that last a lifetime.

A Luxury Travel Concierge is an extremely specialised, independent consultant who designs personalised and often complex itineraries, that match your specific needs and interests.

They are highly educated in travel and equipped with the required knowledge and skills to create an itinerary that’s personalised and exclusive to you. This includes doing all the research involved and arranging the very best transportation, accommodation and experiences that match your budget and preferences.

Being independent means, they are not focused on making a sale from a particular holiday or experience, instead, they can offer you impartial advice regarding the various suppliers and experiences available.

A Travel Concierge takes care of all the details, providing you with ongoing support before, during and after your trip so you can relax and enjoy the experience, secure in the knowledge that your trip is in safe hands.

Think of your concierge as your luxury travel guide, who takes you on adventures around the globe so you can experience more of what the world has to offer, creating experiences and memories that last a lifetime.

Every luxury traveller needs a Travel Concierge from the millionaire corporate chairman looking to arrange a large business trip, to the small family seeking assistance with a summer holiday.

Many companies are now offering Travel Concierge services to attract and retain employees or members.

A Luxury Travel Concierge focuses solely on you and your wants, needs and desires. They understand that everybody has different expectations for what makes a memorable trip, therefore they take the time to build a relationship with you, to discover your unique interests and wishes so that they can create an itinerary filled with your personality and personalised to you.

It can be highly stressful planning and booking travel, particularly with complex, multi-destination itineraries and large groups. A Travel Concierge removes all the stress associated with researching, planning, and booking travel. They carry out all the research involved and arrange the very best transportation, accommodation and experiences that match your preferences and budget, whilst paying attention to every detail so that you can relax and enjoy the experience, secure in the knowledge that your trip is in safe hands.

It can be exhausting searching through all the different types of travel agencies and tour operators, alongside the holidays and destinations on offer. Not all tour operators and agencies are reputable, and ABTA and ATOL protected, however, you can rest assured in the knowledge that all Suppliers and Principals we deal with for package holidays are members of ATOL and ABTA. Accordingly, your money will be protected by the financial protection scheme offered by these organisations. For further information please follow the links below.

https://www.abta.com/tips-and-advice/is-my-money-protected

https://www.atol.org

Time is precious and it can take days even weeks to research and plan the logistics of booking the perfect trip. A Travel Concierge is highly skilled in planning trips and the logistics of travel, their wealth of knowledge and expertise can save you the precious time required when planning and booking the perfect trip. If you already feel like there are not enough hours in the day and planning your trip is another thing on your increasingly long list of things to do, then let a Travel Concierge do all the hard work for you.

Luxury Travel Concierges live, eat, breathe, and sleep travel. They are up to date with the latest travel news, they attend events, network, and build relationships with experts in the industry. Those contacts, connections and the wealth of knowledge and expertise Concierges are equipped with unlocks added value for you, through access to experiences that aren’t always publicly available. Some of the benefits include complimentary upgrades, complimentary breakfast, complimentary airport lounge, private transport, tours, and access to unique, VIP Private events.

As Luxury Travel Concierges are independent, they have access to thousands of flights, accommodation types and experiences. From luxury transport to the finest hotels, resorts, private islands, retreats city escapes and beach breaks. They can source any luxury experience; therefore, they are not focused on making a sale from a particular holiday or experience. Instead, they are focused on your needs, budget, and preferences creating the perfect trip for you. As a result, they can offer impartial advice regarding the various suppliers and experiences available, so that you can make an informed decision and chose the options that best suit you.

Many clients seek privacy and security at the very highest level without any attention or intrusion during their journey. Luxury Travel Concierges understand the importance of travelling with complete privacy and discretion and are experienced in managing some of the world’s most private individuals and families, so you can rest assured that if you require special assistance or security then your Concierge will arrange this for you and provide appropriate support.

Your Travel Concierge not only cares about you they care about the world that we live in, and they are committed to ensuring that the itineraries they create leave as light a footprint on the world as possible. They will empower you to have the maximum experience with minimum impact on the environment and encourage the protection of our natural and cultural environment.

Covid 19 has taught travellers that dealing with large travel suppliers does not provide the support and financial protection expected. At a time when travellers needed access to human assistance and reassurance, they found themselves stranded. Major events such as Covid-19 impacting the travel industry may be rare, but our clients can rest peacefully in the knowledge that there will never be a crisis that will prevent them from being able to access their Luxury Travel Concierge when needed.

These are just some of the things your concierge will do :

1. Communicate with you via your preferred method of contact.

2. Consult with you to get to know you, your plans, preferences, what you desire from  your trip and your budget.

3. Research the very best transportation, accommodation, activities, experiences, etc  that match your desires, preferences, and budget.

4. Use their knowledge, training, and skills to plan the logistics of your itinerary. 

5. Negotiate with a variety of suppliers for the very best rates and experiences.

6. Utilise their extensive network of connections to gain access to complimentary  upgrades, breakfast, airport lounge, private transport, tours, and access to unique, VIP private events.

7. Provide you with the various options available to you and the necessary information required so that you can make an informed decision regarding the options on offer.

8. Discuss the options available to you and answer any questions that you may have.

9. Complete all the relevant documentation required to confirm your booking.

10. Confirm your booking and provide you with digital booking confirmation.

11. Check your passport and or travel documents are valid for the destination you are  travelling to if you provide a copy of the passport/travel documents, you will be using. 

12. Provide support with Passport/Visa/Travel Regulations.

13. Remind you of balance due dates. 

14. Monitor and inform you of any schedule changes immediately.

15. Deal with any administration, name changes, cancellations etc. (Please Note: There may be a fee for this, please see Booking Terms & Conditions & Service Fees section)

16. Approx. 30 Days before travel provide you with both digital and paper copies of the holiday documentation that you require. 

17. Assist with online check-in if you require.

18. Assist with the completion of any travel documentation. 

19. Arrange any special requests – restaurant reservations, gift delivery- wine, flowers, cakes, chocolates etc.

20. Arrange private chefs, butlers, and childcare where possible.

21. Ensure that you receive the level of privacy and discretion that you require.

22. Arrange special assistance or security and provide appropriate support.  

23. Provide appropriate assistance without undue delay if you experience difficulties due to unavoidable and extraordinary circumstances. Such assistance will extend to

•  Providing appropriate information on health services, local authorities, and consular assistance
• Helping you to make distance communications
• Research and arrange alternative travel arrangements. (We will charge a  reasonable fee for such assistance if the difficulty is caused by you intentionally or because of your act or omission. Please see the Booking Terms & Conditions & Service Fees section)

24. Endeavour to put things right without undue delay if you have a complaint about any of the services included in your holiday or a problem during your holiday, including any illness or injury.

You can rest secure in the knowledge that in the unfortunate event that something goes wrong during your trip you will have someone with you every step of the way advocating on your behalf to resolve things.

For that reason, unlike traditional online travel agencies and tour operators, a Travel Concierge offers superior service and more than just a booking service, with the multitude of other benefits that they provide.

Global Travel Finders is an independent boutique company offering specialized Travel Concierge services and high-end travel products to luxury personal/business travellers only. 

A personal luxury Travel Concierge provides superior service to online agencies and tour operators with the multitude of other benefits that they provide.

It can be exhausting and stressful searching through all the different types of online travel agencies and tour operators, alongside the holidays and destinations on offer online. Not all online tour operators and agencies are reputable, and ABTA and ATOL protected, however, you can rest assured in the knowledge that all Suppliers and Principals we deal with for package holidays are members of ATOL and ABTA. Accordingly, your money will be protected by the financial protection scheme offered by these organisations. For further information please follow the links below.

https://www.abta.com/tips-and-advice/is-my-money-protected

https://www.atol.org

Package holidays are unique as they are often complex combinations of travel services which typically include transport and accommodation, and may also include other services, such as excursions and vehicle hire. As various service providers are often involved, a problem with the delivery of one service may affect the delivery of others. Clients may find it difficult to deal with subcontractors (e.g., due to language barriers) and in such cases may not even have a contract with the various service providers. 

Global Travel Finders comply with ‘The Package Travel and Linked Arrangements Regulations 2018’. Which are a UK government-created set of regulations under the Package Travel Directive that protect clients booking package holidays and linked travel arrangements. This protects against issues with the package, and insolvency, and deals in refunds, repatriation, and reimbursements. Some online travel agencies and tour operators do not comply with these regulations therefore your trip will not be protected; however, you can rest assured in the knowledge that if you book a package holiday or linked travel arrangement with Global Travel Finders you are protected by these regulations. For further information please follow the link below.

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1093536/package-travel-regulations-2018-guidance.pdf

Responsible travel is one of our founding values governing everything that we do. Not only do we care about our clients we care about the world that we live in, and we are committed to ensuring our trips leave as light a footprint on the world as possible. We empower you to have the maximum experience with minimum impact on the environment and encourage the protection of our natural and cultural environment. Each trip we design adheres to our strict ethical code on wildlife protection, animal welfare, preservation of the environment and supporting local communities. Some online travel agencies and tour operators are not responsible travel providers and as a result, you may not knowingly book an unethical experience that is damaging to the natural environment, destination, and locals.

Upon your first consultation with Global Travel Finders, you are designated your very own Travel Concierge whom you have direct access to before, during and after your trip. With an online travel agency, tour operator or large agency you may need to ring a call centre and wait on hold to speak to a person who is not familiar with you or your travel plans. 

Your Concierge will communicate with you in your preferred method of communication, unlike an online travel agency or tour operator where you may have to communicate solely online and or can be charged a fee to communicate with an agent or more to book a trip over the telephone.

Your Concierge will build a relationship with you to discover your unique interests and wishes so that they can create an itinerary filled with your personality and personalised to you. With online travel agencies and tour operators, you are not provided with an initial consultation and consistent contact from one person, who is focused completely on building a relationship with you and meeting your needs and wishes.

Being completely independent means that Concierges have access to thousands of flights, transport options, accommodation types, experiences, and activities. Unlike online travel agencies and tour operators, we are not tied to selling a specific destination or resort and are therefore not focused on making a sale from a particular holiday or experience. 

An online travel agent or tour operator is essentially a salesperson who works on behalf of the transport/hotel industry, generally representing and only selling certain hotels, cruises, or holiday packages. They usually have set sales targets required to maintain their commission structure or job within the travel company that they work for and are therefore limited to offering only the brands that they sell. Consequently, they are often biased, motivated and or driven towards selling the travel product with the highest level of commission and will not always provide their clients with different suppliers and options to choose from.

Your personal Travel Concierge is focused on and works for you, not the suppliers. They are not motivated by a commission cheque, instead, they are driven towards advocating on behalf of your needs and providing products that meet your budget and preferences. Consequently, they can look at different suppliers and offer you a variety of options, alongside the necessary information you require to make an informed decision. They will discuss and offer impartial advice regarding the different options available to you and answer any questions that you may have, if you are booking online, you do not have access to a specialist to discuss these options.

It is true that you can often find great travel (packaged) deals through some online travel agencies or tour operators however the majority will not be customisable and therefore personalised to you. A Luxury Travel Concierge will do all the research involved and arrange the very best transportation, accommodation and experiences that match your budget and preferences, personalising the trip to meet your needs.

You may miss out on deals and offers that are available from the various suppliers Travel Concierges have access to that travel agents or online companies don’t or miss out on must-see destinations, accommodation, activities, and experiences that you are not aware of and can only know about if you speak to an expert or have been before or spent weeks researching.  

Travel Concierges utilise their extensive network of connections to negotiate with a variety of suppliers for the very best rates and experiences to gain you access to complimentary upgrades, breakfast, airport lounge, private transport, tours, and access to unique, VIP private events. An online travel agency or tour operator is unable to negotiate and gain you access to the best rates, experiences, and complimentary upgrades.

Your Travel Concierge will complete all the relevant documentation required to confirm your booking and provide you with digital booking confirmation. They will also assist with online check-in if required and the completion of any other relevant travel documentation.

If you are booking yourself online with a large travel agency or tour operator you must complete any travel documentation and confirm the booking for yourself. When making a booking for yourself there is a possibility you could make a mistake and if this happens most online travel agencies or operators will charge you a fee to amend your booking, which means it could potentially be a very expensive mistake to make.

If you provide your Travel Concierge with a copy of the passport and or any travel documents that you will be using, they will check your passport is valid for the destination that you are travelling to and provide you with support with any Passport/Visa/Travel Regulations. If you are booking using an online tour operator or travel agency you are unable to ask a professional to check the validity of your passport and ask for support with any Passport Visa/Travel Regulations.

Should you require special assistance and or private security, then your Travel Concierge will endeavour to arrange this for you and provide appropriate support, if you book with an online tour operator or agency you are often left to arrange this for yourself. 

If you have any special preferences or requests such as childcare services, restaurant reservations, gift delivery- wine, flowers, chocolates etc your Travel concierge will endeavour to arrange this for you, if you book using an online tour operator or travel agency, they are unlikely to offer this service.

Your Travel Concierge will monitor your schedule and inform you of any changes immediately, they will remind you of balance due dates, and deal with any administration concerning your booking, including name changes, cancellations etc (There may be a fee for this please see Booking Terms & Conditions & Service Fees section) and approximately 14-30 Days before travel provide you with both digital and paper copies of the holiday documentation that you require. If you use an online tour operator or travel agency to book your travel, you are responsible for monitoring your schedule and you could miss vital updates and changes.

An online travel agent or tour operator’s work is done once the ticket is issued to the customer and once booked. When you work with a Travel Concierge you have the comfort of knowing that if something goes wrong, you can contact them before, during, and after your trip. If you book with an online tour operator or large agency there may be no support available if anything goes wrong or you may have to call large call centres to speak to someone.

Your Travel Concierge will provide appropriate assistance without undue delay if you experience difficulties due to unavoidable and extraordinary circumstances. Such assistance will extend to providing appropriate information on health services, local authorities, and consular assistance, helping you to make distance communications and research and arrange alternative travel arrangements. (We will charge a reasonable fee for such assistance if the difficulty is caused by you intentionally or because of your act or omission. Please see the Booking Terms & Conditions & Service Fees section). If you book with an online travel agency or tour operator you may not be able to ascertain assistance without undue delay if you experience difficulties due to unavoidable and extraordinary circumstances.

If you have a complaint about any of the services included in your holiday or a problem during your holiday, including any illness or injury, your Travel Concierge will endeavour to put things right without undue delay. If you book with an online travel agency or tour operator you may not be able to ascertain assistance with a complaint, illness, or injury.

Covid 19 has taught travellers that dealing with large travel suppliers does not provide the support and financial protection expected. At a time when travellers needed access to human assistance and reassurance, they found themselves stranded. Major events such as Covid-19 impacting the travel industry may be rare, but our clients can rest peacefully in the knowledge that there will never be a crisis that will prevent them from being able to access their Travel Concierge when needed.

For these reasons, unlike online travel agents and tour operators, a Travel Concierge offers more than just a booking service with the multitude of other services that they provide.

We are focused on our client relationships and 100% satisfaction; this excellency is reflected in our 5 Star reviews. Our priority is making sure you and your fellow travellers have a great time. 

You will be transported in a way that suits you, you will stay in a place that fits your needs and enjoy activities and experiences that have been handpicked for you.

Yes, you can but it can be highly stressful planning and booking travel, particularly with complex multi-destination itineraries and large groups. A Luxury Travel Concierge removes all the stress associated with the researching, planning, and logistics of booking travel. 

Your time is an asset so use it wisely. It can take hours to plan the perfect trip and if you already feel like there aren’t enough hours in the day and planning your trip is another thing on your increasingly long list of things to do, then let a Travel Concierge do all the hard work for you. They will do all the research involved and arrange the very best transportation, accommodation and experiences that match your budget and preferences.

They will use their knowledge, training, and skills to plan the logistics of your itinerary to ensure you the trip of a lifetime. 

It can be exhausting and stressful searching through all the different types of travel agencies and tour operators, alongside the holidays and destinations on offer online. Not all online tour operators and agencies are reputable, and ABTA and ATOL protected. You may not knowingly book a trip with little or no financial protection; however, you can rest assured in the knowledge that all Suppliers and Principals we deal with for package holidays are members of ATOL and ABTA. Accordingly, your money will be protected by the financial protection scheme offered by these organisations. For further information please follow the links below.

https://www.abta.com/tips-and-advice/is-my-money-protected

https://www.atol.org

Package holidays are unique as they are often complex combinations of travel services which typically include transport and accommodation, and may also include other services, such as excursions and vehicle hire. As various service providers are often involved, a problem with the delivery of one service may affect the delivery of others. You may also find it difficult to deal with subcontractors (e.g., due to language barriers) and in such cases may not even have a contract with the various service providers.

Global Travel Finders comply with ‘The Package Travel and Linked Arrangements Regulations 2018’. Which are a UK government-created set of regulations under the Package Travel Directive that protect clients booking package holidays and linked travel arrangements. This protects you against issues with the package, insolvency, and deals in refunds, repatriation, and reimbursements. Some online travel agencies and tour operators do not comply with these regulations, and you may book a trip with a company that is not protected by these regulations.

Furthermore, if you book each element of your trip separately through different suppliers e.g., flights and hotels yourself with different providers then this does not class as a linked travel arrangement or package holiday and ‘The Package Travel and Linked Arrangements Regulations 2018’ will not apply. Therefore, you will not have the same level of protection as booking all the elements of your travel together through a reputable travel company. In the unfortunate event that a problem occurs with the delivery of one travel service, and this affects the delivery of the others you will not be protected against issues with the package, insolvency, refunds, repatriation, and entitled to reimbursements. However, you can rest assured in the knowledge that if you book a package holiday or linked travel arrangement with Global Travel Finders you are protected by these regulations. For further information please follow the link below.

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1093536/package-travel-regulations-2018-guidance.pdf

Responsible travel is one of our founding values governing everything that we do. Not only do we care about our clients we care about the world that we live in, and we are committed to ensuring our trips leave as light a footprint on the world as possible. We empower you to have the maximum experience with minimum impact on the environment and encourage the protection of our natural and cultural environment. Each trip we design adheres to our strict ethical code on wildlife protection, animal welfare, preservation of the environment and supporting local communities. Some online travel agencies and tour operators are not responsible travel providers and as a result, you may not knowingly book an unethical experience, that is damaging to the natural environment, destination, and locals.

Luxury Travel Concierges are independent and are not focused on making a sale from a particular holiday or experience, instead they are focused on creating the perfect trip for you. Consequently, they can offer impartial advice regarding the various suppliers and experiences available to you, which you may not even be aware of and or have access to.

Travel Concierges utilise their extensive network of connections to negotiate with a variety of suppliers for the very best rates and experiences and gain you access to complimentary upgrades, breakfast, airport lounge, private transport, tours, and unique, VIP private events. You may miss out on deals and offers that are available from the various supplier’s Travel Concierges have access to that you don’t, or on must-see destinations, accommodations, activities, and experiences that you are not aware of and can only know about if you have been before or spent weeks researching.  

Your Travel Concierge will complete all the relevant documentation required to confirm your booking and provide you with digital booking confirmation. They will also assist you with online check-in if required and the completion of any other relevant travel documentation. If you are booking yourself, you must complete any travel documentation and confirm the booking for yourself. When doing so there is a possibility you could make a mistake and if this should happen it could potentially be a very expensive mistake to make.

If you provide your Travel Concierge with a copy of the passport and or travel documents that you will be using, they will check your passport and or travel documents are valid for the destination that you are travelling to and provide you with support with any Passport/Visa/Travel Regulations. If you are planning and booking your trip yourself then you may be unable to ask an expert to check the validity of your passport and or ask for any support with Passport Visa/Travel Regulations if you need this.

Your Travel Concierge will monitor your schedule and inform you of any changes immediately, they will remind you of balance due dates, and deal with any administration such as name changes, cancellations etc (There may be a fee for name changes and cancellations please see Booking Terms & Conditions & Service Fees section) and approximately 14-30 Days before travel provide you with both digital and paper copies of the holiday documentation that you require. If you plan and book your own trip, you are responsible for monitoring your own schedule and you could miss vital updates and changes.

Should you require special assistance and or private security, then your Travel Concierge will arrange this for you and provide appropriate support. Also, if you have any special preferences or requests such as childcare services, restaurant reservations, gift delivery- wine, flowers, chocolates etc your Travel concierge will do their best to fulfil them. If you plan your own travel you will need to arrange these things yourself, which again utilises more of your precious time.

Your Travel Concierge will provide appropriate assistance without undue delay if you experience difficulties due to unavoidable and extraordinary circumstances. Such assistance will extend to providing appropriate information on health services, local authorities, and consular assistance, helping you to make distance communications and research and arrange alternative travel arrangements. (We will charge a reasonable fee for such assistance if the difficulty is caused by you intentionally or because of your act or omission. Please see the Booking Terms & Conditions & Service Fees section). If you book with an online travel agency or tour operator you may not be able to ascertain assistance without undue delay if you experience difficulties due to unavoidable and extraordinary circumstances. You may find yourself alone in a foreign country unable to access any support.

If you have a complaint about any of the services included in your holiday or a problem during your holiday, including any illness or injury, your Travel Concierge will endeavour to put things right without undue delay. If you book yourself then you are responsible for resolving things and there may be no support available if anything goes wrong or you may have to call large call centres to speak to someone.

Covid 19 has taught travellers that dealing with large travel suppliers does not provide the support and financial protection expected. At a time when travellers needed access to human assistance and reassurance, they found themselves stranded.

Major events such as Covid-19 impacting the travel industry may be rare, but our clients can rest peacefully in the knowledge that there will never be a crisis that will prevent them from being able to access their personal Travel Concierge.

Booking through a Travel Concierge you can rest secure in the knowledge that in the unfortunate event that something does go wrong during your trip you will have someone you know to support you and advocate on your behalf to resolve things.

All Suppliers and Principals we deal with for package holidays are members of ATOL and ABTA. Accordingly, your money will be protected by the financial protection scheme offered by these organisations. For further information please follow the links below.

https://www.abta.com/tips-and-advice/is-my-money-protected

https://www.atol.org

1. Consultation 

To get started simply fill in this short Travel Planning Enquiry Form to tell us a bit more about yourself and your plans. We will then organise a complimentary consultation with one of our expert Travel Concierges to discuss your travel plans in detail and your needs and wishes.

We offer complimentary consultations via telephone, video call or Zoom during 10:00 -16:00 Mon – Fri, 18:00 – 20:00 Tues & Thursday and 10:00 – 14:00 Saturday.

Travel Concierges understand that everybody has different expectations for what makes a memorable trip, therefore they will take the time to build a relationship with you so that they can create an itinerary filled with your personality and personalised to you.

Once they have a better understanding of what makes you and your fellow travellers tick, they will explain how the planning process works in detail and if you are happy to go ahead, they will get started with planning your trip.

2. Planning 

When your Travel concierge begins to plan your itinerary, they spend a great deal of time researching the very best transportation, accommodation, activities, experiences, etc that match your desires, preferences, and budget.

As they have access to thousands of suppliers they negotiate for the very best rates and experiences, utilising their extensive network of connections to gain you access to complimentary upgrades, breakfast, airport lounge, private transport, tours, and access to unique, VIP private events.

Your Travel Concierge can plan and book private tours, security, events, chefs and butlers, restaurants, spa and beauty treatments, and childcare, as much or as little as you would like them to do.  

When your Travel Concierge has found the very best rates and experiences, they use their knowledge and expertise to plan the logistics of your itinerary and create a trip that’s completely personalised to you and filled with your personality.

Once your Travel Concierge has completed your itinerary, they will provide you with the various travel options (if possible) available to you and the necessary information required so that you can make an informed decision regarding the options on offer.

Your Travel Concierge will discuss your planned itinerary and options in detail answering any questions that you may have and offering impartial advice regarding the various suppliers and experiences available. When they have received your feedback, they will make any necessary adjustments and tweak your itinerary until it is exactly as you wish for, and you are ready to book.

3. Checkout 

Once you are happy with the proposed itinerary, your Travel Concierge will provide you with a digital copy of the proposal and the relevant booking terms and conditions.

When you have read the relevant information and are ready to go ahead, your Travel Concierge will complete all the relevant documentation required to confirm your booking and provide you with digital booking confirmation.

If you provide a copy of the passport/travel documents, you will be using your Travel Concierge will check your passport and travel documents are valid for the destination you are travelling to and provide support with Passport/Visa/Travel Regulations/Travel Documentation.

After you have confirmed your booking you can sit back, relax and your Travel Concierge will take care of everything else.

4.   Upcoming Trip

Whilst you await in anticipation for your upcoming trip, your Travel Concierge will be working hard behind the scenes to ensure that everything runs smoothly. They will monitor your schedule continuously and inform you immediately if any changes occur. 

If there are any administration tasks related to the booking your Travel Concierge will complete these on your behalf.

Approximately 30 days before your balance due date your Travel Concierge will send you a friendly reminder via email to remind you of the upcoming payment date.

If you should need to make any changes to your booking or if you need to cancel your booking, your Travel Concierge will endeavour to do so for you. (There may be a fee for this, please see the Booking Terms & Conditions & Service Fees section)

Approximately 14- 30 Days before travelling your Travel concierge will provide you with both digital and paper copies of the holiday documentation that you require, and they will contact you personally to discuss your upcoming trip.

You may need to apply for visas and or complete any other travel documentation for your trip, if so, your Travel Concierge will assist you with doing so.

You may also need to complete an online check-in process, if so and you require assistance with doing so your Travel Concierge will assist you with this.

If you have requested special assistance and or security or have any other special requests your Travel Concierge will endeavour to arrange this for you.

5. During Your Trip

Your concierge will be there for you the whole way through the process and that extends to helping you if anything goes wrong during a trip they have organised and booked. 

Your Travel Concierge will provide appropriate assistance without undue delay if you experience difficulties due to unavoidable and extraordinary circumstances. Such assistance will extend to providing appropriate information on health services, local authorities, and consular assistance, helping you to make distance communications and researching and arranging alternative travel arrangements. (We will charge a reasonable fee for such assistance if the difficulty is caused by you intentionally or because of your act or omission. (Please see Booking Terms & Conditions & Service Fees section).

If you have a complaint about any of the services included in your trip or a problem occurs including any illness or injury, your Travel Concierge will endeavour to resolve the issues for you. (Please see guidance – How do I make a complaint?)

Should you require general assistance or have any special requests during your stay your Travel Concierge will endeavour to arrange this for you if you email or telephone them.

General support or assistance includes requests for information, additional bookings such as activities, restaurants etc or enquiries/questions and complaints that do not require emergency assistance. If you should require emergency support or assistance whilst you are away, then you must inform your Travel Concierge, the relevant supplier (e.g. your transport/accommodation provider and local agent if there is one available) of your emergency immediately and somebody will assist you. (Please see guidance – What happens if I need support whilst I am away?)

Your Travel Concierge will be there for you throughout, from the initial consultation to the end of your trip to ensure you have the very best experience possible.

Travel Planning Fee 

Our travel planning fee is £25 – £200 we calculate the trip design fee based on how much time we think it will take us to create something extraordinary for you. 

The trip design fee for a short-haul package holiday with flight, accommodation and transfer is £25, and a multi-destination, island hopping more complex itinerary starts from £50.

This honours the time involved in consulting, researching, planning, and designing your trip.

We collect this upfront at the time of planning and it is non-refundable.

If you book your trip with us, we will discount the travel planning fee from your total booking cost. If you do not book with us, then our costs are covered.

Travel Consultation Fee

We find that many of our clients want to book their own travel arrangements, especially if they have points to use. If you have done this or prefer to do this and just require a 30-minute consultation to discuss this, we are happy to do that and charge a £50 Travel Consultation fee for this. 

Please email info@globaltravelfinders.co.uk with brief details of why you would like a consultation and one of our experts will contact you to arrange a convenient time.

There are a few reasons why we charge a travel planning fee:

1. It covers the hours of research and the planning involved in creating a personalised trip. As each itinerary is designed especially for you there is a huge amount of time and work involved upfront. The more complex the itinerary the more time is involved. We save you all the precious time it takes to research, plan and book travel.
2. It provides you access to an expert and their in-depth knowledge and expertise.
3. It provides you with independent advice.
4. Our industry relationships, networks and partnerships provide you with access to added extras like upgrades, complimentary meals & drinks, spa treatments and hotel/cruise credits ensuring VIP treatment throughout.
5. We provide you with VIP treatment throughout and we care about you, your laughter, smiles, adventures, and memories. We’ll be there for you throughout the entire process going above and beyond to ensure you have an unforgettable time.

If your requirements are very simple, for example, you just need a hotel booking, please get in touch and we can discuss waiving the fees. 

There are a few reasons why we charge a consultation fee:

1. It covers the Travel Concierges time and cost involved.
2. It provides you with access to an independent expert and their in-depth knowledge, experience, and expertise.
3. It provides you with access to independent advice, support, and information.

We typically deliver your trip itinerary about 2-3 working days after we receive your planning fee, for more complex itineraries this may take longer.

If you are happy with your itinerary, we recommend booking your trip right away as pricing and availability can change without notice. We are unable to hold rooms or flights, so if you decide to wait, your trip could become unavailable, and the price may change.

Approximately 14- 30 Days before travelling your Travel concierge will provide you with both digital and paper copies of the holiday documentation that you require. However, if you are issued e-tickets by the supplier and or are required to complete an online check in at a late stage then these documents may be emailed to you later, sometimes this may be as late as 24-48 hours prior to travel and therefore postal copies will not be issued as you will not receive them in time. If this is the case your Travel concierge will inform you accordingly.

Every itinerary we create is from scratch and the time we’ve spent on planning a trip for you is uniquely yours. We can go back to the drawing board, but this will incur an additional planning fee, to be discussed and agreed with you. 

Your concierge will be there for you the whole way through the process and that extends to helping you if anything goes wrong during a trip they have organised and booked. 

If you require general support or assistance whilst you are away, please email your concierge directly and they will aim to respond within 24 hours. Alternatively, you can telephone (+44) 01924 893123 during office opening hours and request to speak to your concierge directly. Office opening hours are Mon – Friday 10:00-16:00, Saturday 10:00-14:00 Sunday Closed. 

General support or assistance includes requests for information, additional bookings such as activities, restaurants etc or enquiries/questions and complaints that do not require emergency assistance. For complaints, you must also email your complaint in writing to your Travel Concierge and travel supplier/principal whilst in the resort. (Please see guidance on how to make a complaint)

If you require emergency support or assistance whilst you are away, then you must inform the relevant supplier (e.g. your transport/accommodation provider and local agent if there is one available) of your emergency immediately so that somebody can assist you. 

Please contact (+44) 01924 893123 or email info@globaltravelfinders.co.uk during office opening hours and request to speak to your personal Concierge directly. Office opening hours are Mon – Friday 10:00 -16:00 Saturday 10:00 -14:00 Sunday Closed. 

If you require emergency support or assistance out of office opening hours, then please contact the Travel Suppliers 24/7 Customer Emergency Helpline first as they may be better placed to assist you.

If you are unable to contact the relevant travel supplier, then please contact our Customer Emergency Helpline at (+44) 07423144947. (Please Note – We will charge a reasonable fee o £200 for requesting emergency support or assistance during out-of-office opening hours if the emergency support or assistance requested is caused by you intentionally, or because of your act or omission. We will also charge a fee of £200 for requesting emergency support if the request is not an emergency and is instead something that could have been resolved during normal office opening hours. Please see Booking Terms & Conditions and Service Fees section for more information)

Emergency support includes providing appropriate information on emergency healthcare services, emergency local authorities, and emergency consular assistance, helping you to make emergency distance communications and researching and arranging alternative emergency travel arrangements. 

As all our trips are bespoke, every scenario is different. We work with all our suppliers and partners to secure the best cancellation terms possible for our clients. We will be completely transparent about the different terms and conditions for each of the services you’re booking with us and strongly encourage you to read and understand these when booking a trip in these uncertain times. Whatever happens, we are on your side and will fight to secure the best possible outcome for you if Covid-19 impacts your plans.

The ideal time to plan a trip is 11-12 months before departure. This allows you the widest variety of transport and accommodation options at the lowest pricing. Waiting till a couple of months before you want to travel limits your choices and assures you pay a higher price.

Together with an unrivalled team of passionate travel, private charter, and lifestyle experts, from all over the world who know their destination inside and out, we design journeys to create memories that last a lifetime.

All Suppliers and Principals we deal with for package holidays are members of ATOL and ABTA. Accordingly, you can rest assured knowing your money will be protected by the financial protection scheme offered by these organisations.

Luxury travel may come with a higher price tag, it’s true. But rest assured that every penny spent is justified. Like couturiers meticulously crafting bespoke outfits, we handcraft each trip with the utmost care and precision.

We do not settle for off-the-shelf itineraries; instead, we invest years of insight, knowledge, and experience to curate a personalised journey just for you.

We draw on our friendships, connections, agreements, and relationships with local contacts and partners to ensure we can do things differently – always elevated, and never ordinary. 

No two Global Travel Finders trips are ever the same and our higher premium reflects the added ideas, logistical expertise, management detail and energy that goes into planning a luxury itinerary personalised to you.

We take great pride in providing superior service and experiences of a lifetime.

We strongly advise that you take out a policy of adequate travel insurance upon booking your trip, to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses, as well as ensuring you have cover for any activities you have booked, including additional cover for skiing/extreme sports/adventure travel and all other activities you have booked.

If you choose to travel without adequate insurance coverage, you could be liable for emergency costs including medical treatment. Neither the Supplier/Principal nor Global Travel Finders will be liable to you for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

If you already have a travel insurance policy, you should check what coverage it provides for coronavirus–related events, including medical cover and travel disruption. If you are choosing a new policy, make sure it covers these issues.

For more information regarding travel insurance please follow the link below.

https://www.gov.uk/guidance/foreign-travel-insurance

Any cancellation or amendment request must be sent to your Travel Concierge in writing via email to info@globaltravelfinders.co.uk 

Whilst we will try to assist, we cannot guarantee that the Supplier/Principal will meet such requests. Amendments and cancellations can only be accepted under the terms and conditions of the Supplier/Principal of your Travel Arrangements. 

The Supplier/Principal may charge the cancellation or amendment charges shown in their terms and conditions (which may be as much as 100% of the cost of the Travel Arrangements and will normally increase closer to the date of departure). In addition, you must pay us an administration fee as set out in the table below. We will notify you of the exact charges at the time of amendment or cancellation. 

Please ensure that you have received written confirmation of any changes to your booking before travel.

If you have a complaint about any of the services included in your holiday your Travel Concierge will endeavour to put things right without undue delay.

As the contract for your travel arrangements is between you and the supplier/principal, (e.g. your transport/accommodation provider) any queries, concerns and complaints about your travel arrangements should be addressed to them in the first instance so that somebody can assist you. 

Please follow the relevant Supplier/Principals complaints procedure and email your complaint to the supplier/principal whilst in the resort.

In addition to this please email your complaint to your Travel Concierge immediately whilst in the resort or you can telephone your personal Travel Concierge directly at (+44) 01924 893123 during office opening hours. Office opening hours are Mon – Friday 10:00 -16:00 Saturday 10:00 -14:00 Sunday Closed. 

If you need to make a complaint and require emergency support or assistance during out-of-office opening hours, then please contact the 24/7 Customer Emergency Only Helpline at (+44) 07423144947. You will also be provided with the contact details of the travel suppliers contact details, who may be better placed to assist you. (Please Note – We will charge a reasonable fee for requesting emergency support or assistance during out-of-office opening hours if the emergency support or assistance requested is caused by you intentionally, or because of your act or omission. We will also charge a fee for requesting emergency support if the request is not an emergency and is instead something that could have been resolved during normal office opening hours. (Please see Booking Terms & Conditions & Service Fees section)

If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to info@globaltravelfinders.co.uk within 28 days of the end of your travel arrangements, please include your booking reference and all other relevant information.

Failure to follow the procedure set out in this clause may affect our and the applicable supplier’s ability to investigate your complaint and could affect your rights under our agreement.